Frequently Asked Questions
Everything you need to know about bringing House of Orange style into your home.
What are your shipping rates and delivery times?
We offer tiered shipping rates based on your location and order size. Standard furniture delivery typically takes 7-14 business days, while smaller home accessories are delivered within 3-5 business days.
What is your return policy for furniture?
We want you to love your space. If you are not satisfied, you can return items in their original condition within 30 days of delivery. Please note that custom-made pieces and final sale items are non-returnable.
Do you offer assembly services for large items?
Yes, we offer 'White Glove' delivery and assembly services for most furniture items. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
Are your wood products sustainably sourced?
At House of Orange, we prioritize the planet. All our timber products are crafted from FSC-certified wood or reclaimed materials to ensure environmental responsibility and unique character.
Can I request fabric samples before purchasing a sofa?
Absolutely. You can order up to five fabric swatches free of charge through our website to help you visualize textures and colors in your own home lighting.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also log into your House of Orange account to view real-time updates on your delivery.